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Impacts and Use of Devon's Bus Network


Thank you for considering completing this survey.

Background Information

Do you use bus services in Devon? If so, what do you use them for, and what benefits do you get from them?

This survey is being undertaken to inform a Master's dissertation in Transportation Planning and Engineering at the University of Southampton.

The aim of this survey is to better understand the benefits bus services bring to users, and the way they affect users' day-to-day activities. For this survey it is a requirement that you use or have used bus services in Devon.

A summary of responses will also be shared with the Transport Coordination Service at Devon County Council, with all personal information removed. This will be for the purpose of helping the Service better understand the benefits of the bus services they are involved with, thus enabling services to be improved where opportunities arise (though this study is not linked to any particular proposals relating to the services).  

Please fill out the survey in as much detail as you are comfortable with. Completion of the survey should take approximately 15-20 minutes. This survey will close on 31 July 2020.

By completing this survey, you are consenting to participate in the research and to allow the data submitted to be used in the report on this study. However, you will be able to withdraw your consent at any time by contacting the researcher using the details below, quoting the unique ID displayed on the final page of this survey.

Please note that this study is concerned with the 'normal' operation of Devon's financially-supported bus network, hence although we understand you may currently be using buses less or for different reasons due to the COVID-19 epidemic, unless otherwise stated, you should answer the questions based on how your 'normally' behave, i.e. how you used buses prior to the epidemic. 

Please read the Participant Information and Data Protection Privacy Notice below, tick the box if you consent to participate and fill out the survey.

If you have any questions, please contact me at

Participant Information

Your responses will not be released or viewed by anyone other than the researcher.

The study involves minimal risk to participants (i.e., the level of risk encountered in daily life). There may be no direct benefit to you other than the sense of helping the public at large and contributing to knowledge.

No submission of personal data will be required to complete this questionnaire, although you will have the option of providing your email address if you would like to take part in a follow-up interview. All responses will be treated as confidential, and in no case will personal data be published or shared with third parties. Rather, all data will be published in aggregate or anonymised form (e.g. ‘Participant A, a woman of age 26-35 years’) only. The responses will initially be stored securely with iSurvey, the University of Southampton’s survey platform, and later transferred (for the purpose of analysis) to a password-protected folder to which only the researcher has access. If you would like a copy of the data held related to you, or you would like your data to be amended or destroyed, please contact the researcher, Chris Burridge-Barney, at, quoting the unique ID displayed on the final page of this survey.

You will receive no credit or monetary compensation for completing this survey. Participation is voluntary, hence refusal or withdrawal to take part in the study involves no penalty or loss of benefits to which participants are otherwise entitled.

If you have further questions about this study, you may contact the researcher, Chris Burridge-Barney, at

If you have further questions about your rights or if you wish to lodge a complaint or concern, you may contact RIG Manager, RIG Team, University of Southampton, Southampton, SO17 1BJ. (Phone: 02380 595058, Email:

Data Protection Privacy Notice

The University of Southampton conducts research to the highest standards of research integrity. As a publicly-funded organisation, the University has to ensure that it is in the public interest when we use personally-identifiable information about people who have agreed to take part in research.  This means that when you agree to take part in a research study, we will use information about you in the ways needed, and for the purposes specified, to conduct and complete the research project. Under data protection law, ‘Personal data’ means any information that relates to and is capable of identifying a living individual. The University’s data protection policy governing the use of personal data by the University can be found on its website (

This Welcome Message tells you what data will be collected for this project and whether this includes any personal data. Please ask the research team if you have any questions or are unclear what data is being collected about you.

Our privacy notice for research participants provides more information on how the University of Southampton collects and uses your personal data when you take part in one of our research projects and can be found at

Any personal data we collect in this study will be used only for the purposes of carrying out our research and will be handled according to the University’s policies in line with data protection law. If any personal data is used from which you can be identified directly, it will not be disclosed to anyone else without your consent unless the University of Southampton is required by law to disclose it.

Data protection law requires us to have a valid legal reason (‘lawful basis’) to process and use your Personal data. The lawful basis for processing personal information in this research study is for the performance of a task carried out in the public interest. Personal data collected for research will not be used for any other purpose.

For the purposes of data protection law, the University of Southampton is the ‘Data Controller’ for this study, which means that we are responsible for looking after your information and using it properly. The University of Southampton will keep identifiable information about you for 10 years after the study has finished after which time any link between you and your information will be removed.

To safeguard your rights, we will use the minimum personal data necessary to achieve our research study objectives. Your data protection rights – such as to access, change, or transfer such information - may be limited, however, in order for the research output to be reliable and accurate. The University will not do anything with your personal data that you would not reasonably expect.

If you have any questions about how your personal data is used, or wish to exercise any of your rights, please consult the University’s data protection webpage ( where you can make a request using our online form. If you need further assistance, please contact the University’s Data Protection Officer (

Thank you for taking the time to read the Welcome Message and considering taking part in the research.