Investigate how customers’ satisfaction affects Word of mouth communication while consuming cosmetic products
Dear participants,
My name is Duong Pham (Willow). I am a postgraduate student in Marketing at the University of Southampton. I am conducting this survey in order to collect data for my dissertation which is "An empirical study investigates how customers’ satisfaction affects Word of mouth communication while consuming cosmetic products". Therefore, your time and your participation are the great support that I have ever had. In case you need any further information, please do not hesitate to contact me through my email: dttp1g11@soton.ac.uk
Thank you so much for your help!
*** Note:
Skincare product includes hand, body and facial moisturisers, cleansers and toners,exfoliating scrubs and sun filters/after-sun products
Please think about your recently used skincare brand and keeping that particular brand in mind while answering these questions below.
