Welcome to the iSurvey news and help pages

Use the 'Frequently Asked Questions' menu to the right to view and search for answers to a specific question.
If you are still having problems and would like further assistance please contact serviceline@soton.ac.uk

- What types of question does iSurvey support?
- How to use quick Logic
- What is a 'Section Presentation Block'?
- Why do I have strange characters in my question text?
- How to import CSV data to SPSS or Excel

August 14th, 2017

Deleted data cannot be restored

We have had a couple of ServiceLine requests recently asking for data that had accidentally been deleted to be restored, and unfortunately that is not possible – deleted data is gone for ever.

The technical team say that “iSurvey doesn’t do ‘soft deletes’ (marking records as deleted), so once the user hits delete, the data is deleted.”

iSurvey is backed up daily, but that is so we can restore the whole system in case of a catastrophic failure – for example if the server was hacked. Note that all data and survey edits since that backup was made would be lost.

So the golden rule is ALWAYS download a copy of the data before deleting any records.

If you are checking iSurvey regularly (maybe once each day) to look at any new responses to your survey, I would recommend downloading the data as part of that check. It never hurt to have too many backups, provided you store that data securely.



June 20th, 2017

iSurvey ‘Getting Started’ video

Alex Furr, who designed and programmed iSurvey, has left the University and responsibility for supporting the system has passed to Adam Warren in the iSolutions Digital Learning team. If you need help, please request this via ServiceLine as usual.

I have created a 15-minute video overview to help people get started with iSurvey. It covers all the basics from logging in, through creating your first survey to downloading your data and closing access. Please watch this before creating your first survey! More videos will follow later this year covering some of the more advanced features.

October 14th, 2016

Generic accounts accessing iSurvey

Recent changes to iSolutions account policy has meant that you can no longer login to iSurvey using a generic account.

If you’ve been using a generic account this is obviously a problem. As a solution if you email serviceline with a list of usernames of individuals along with the username of the generic account we can allocate those individuals as editors to those surveys.

I’ve only recently become aware of this change of policy, so apologies for this inconvenience.

Alex and the iSurvey team.

March 6th, 2015

10,000 surveys and slider consultation

This week we hit quite a milestone and we now have over 10,000 surveys in iSurvey.

We are also asking the community to respond to a potential change to the way sliders work. Currently they appear with a default value set – this can be random, or fixed to a value in the question options.

If a participant does not touch the slider at all and continues to the next page, the default value of the slider is stored as the participant response.

This means, potentially, that a participant could ignore all slider questions, and the survey would still be perceived as having been complete. One possibility is that participants need to touch the slider once, before the value is stored. However, this means that is participants are happy with the default value and continue, their response would not be saved.

Can we please have comments / feedback from the community on how sliders should ideally work. i.e. leave them as they are, or move to a ‘must be activated before saving data’ option.

Feedback to alexfurr@soton.ac.uk many thanks!

Alex and the iSurvey team

December 5th, 2014

New iSurvey features

This morning we upgraded iSurvey and added a couple of new features.

1. Auto email to participants upon completion

If you are asking participants to complete an email address you can send a customised email to participants that complete that survey when they finish. This setting can be found in the Settings > Completion Options tab.

2. On screen data filters

You now have a new tab on the ‘Data’ page that allows you to apply data filters e.g. only show me data from participants who are male.

If you have any questions or concerns about these new features please email alexfurr@soton.ac.uk

Many thanks,

Alex and the iSurvey team

December 3rd, 2014

iSurvey update coming soon

There are a couple of new features coming to an iSurvey update near you, and these include the following:

  • On screen Data Filtering e.g. show me all data from male participants over 30
  • Auto email participants a custom email after they complete your survey
  • Bespoke cross survey CSV download options
  • Drastically improved speed of CSV download for large data sets

However, before we can release them we need your help in testing! If you have 2 minutes to spare could you please log in to our development site here:
http://www-dev.isurvey.soton.ac.uk (VPN or on campus) and try downloading some of your survey data as a CSV file in the usual manner. Please check all looks OK – the more people that try this the better.

Thanks in advance for improving the service and your help in quality testing.

Kind regards,

Alex and the iSurvey team

May 23rd, 2014

iSurvey hits 7000 surveys and improved invitation lists

This week we hit the milestone 7000 surveys in iSurvey.

We also implemented a new and improved method for sending out invitation emails. Please clear your cache before using the new feature to ensure things work OK.

Any problems please let us know!

Alex and the iSurvey team.

April 24th, 2014

iSurvey post server move issue list


We successfully moved iSurvey to a brand new an dedicated server today. 99% of things seem fine but we are aware of a couple of significant issues. These are:

1. Users outside the Uni firewall / network cannot currently take surveys.


2. Page Preview does not work



April 21st, 2014

ISurvey server move : date change

Please note the iSurvey server move will now take place on April 24th between 8am and 10pm. During this time the system will be unavailable at times.

If you have any questions or concerns please email seviceline@soton.ac.uk


Alex and the iSurvey team

April 3rd, 2014

iSurvey server move : Tuesday April 22nd, 9am

Dear iSurvey users,

You will be pleased to know we will be moving iSurvey to a new shiny server at 9am on Tuesday 22nd April.

This will make the whole system faster and more reliable. Unfortunately it means that iSurvey will be unavailable between around 8.30am and 9.30am on the 22nd April for both survey administrators AND participants.

We will be putting large notices up online from 8am advising people not to start taking surveys but for those ignoring the advice MAY lose any data they add between those times.

We will also be retiring the old flash mp3 player and replacing it with an HTML5 played that works in exactly the same way but will be compatible with apple products.

If you have any questions or concerns about this downtime please let us know by contacting serviceline@soton.ac.uk

Kind regards,

Alex and the iSurvey team