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Frequently Asked Questions
FAQ Section: Data Collection
Opening CSV files containing international language data
A user reported that responses from Greek participants looked fine in iSurvey but appeared as meaningless symbols (e.g. Î“ÎµÏÎ¼Î±Î½Î¯Î±) when the CSV data file was opened in Excel. I used the excellent free open-source Notepad++ to open the CSV file … Continue reading
Deleted data cannot be restored
We have had a couple of ServiceLine requests recently asking for data that had accidentally been deleted to be restored, and unfortunately that is not possible – deleted data is gone for ever. The technical team say that “iSurvey doesn’t … Continue reading
Why do I have lots of ‘blank’ participants?
You may find that your survey gets a lot of empty participants i.e. participants that appear to have started the survey but have given no answers. This is often due to ‘robots’ and search engine spiders that are trawling the … Continue reading
How do I pre-populate a participant question response?
in some cases it is useful (if not essential) to pre-populate a question with a custom response for that participant. e.g. if each participant has a unique research ID associated with them and you do not want them to have … Continue reading
What is the participant ‘time out’ period?
If a participant spends more than one hour on a single page they will be ‘timed out’. The time out feature ensures maximum security for your data. It’s essentially the same as logging in to your online bank – when … Continue reading
Why do I have a lot of ‘non-finisher’ participants?
The nature of online surveys dictate that you will get many ‘non completers’ – typically only 30-40% of people that start your survey will actually complete the entire survey. This will obviously vary if their is a reward for completion … Continue reading
How can I ensure that participants answer all questions in my survey?
One of the options within ‘Survey Options’ allows you to alert participants if they try to proceed when they have left questions unanswered. This highlights questions on the page they have not attempted to complete. (see screen shot) Please note … Continue reading
Is there a limit to the number of participants I can have?
No. There is no limit to the number of participants / datasets you collect. There is also no limit to the number of surveys, sections or questions you want to create.
How can I view my data?
You can view your datasets online, as well as downloading all data as a CSV spreadsheet for importing into SPSS or Excel. Options for online viewing include bar graphs, pie charts and 3d pies. Examples are shown below – note … Continue reading
Can I password protect my survey?
Yes, if you wish to restrict participants from accessing your survey unless they have a password you can easily do so. The option is found in the ‘Survey settings‘