Recent changes to iSolutions account policy has meant that you can no longer login to iSurvey using a generic account.
If you’ve been using a generic account this is obviously a problem. As a solution if you email serviceline with a list of usernames of individuals along with the username of the generic account we can allocate those individuals as editors to those surveys.
I’ve only recently become aware of this change of policy, so apologies for this inconvenience.
Alex and the iSurvey team.